Frequently asked questions

How do I choose an appliance?

Compare the capacity, dimensions, power requirements, features and energy information for the exact model.

What should I check before ordering a large appliance?

Measure the intended space and the delivery route, including doors, stairs and lifts. Check connections and any installation requirements for the model.

How do I compare energy labels?

Compare the current energy label and product information sheet for each model. Results depend on the specific appliance and how it is used.

Can I check accessories or replacement parts?

Use the exact model number when checking compatibility; accessories and parts vary by product.

How do I get help with an order?

Use the order-status link in your confirmation email, or contact our team with your order number.

Where do I find delivery and returns information?

Read our delivery information and returns information. Delivery options and charges for your address appear at checkout. Contact us if you need help with your order.